For each covered piece of equipment, SU provides a tag listing their service number and a unique identification number. To request service, call 800-833-7050, provide the ID number and basic information, and SU arranges service on your behalf. Indicate if the situation is urgent.
Buy Equipment Maintenance
The Specialty Underwriters (SU) contract consolidates equipment maintenance agreements and saves 17–35% versus going direct — and in most cases you keep your current service providers.
No sole source needed. SU is a pre-approved VCU contract, so departments can place orders at any dollar amount without a sole source justification.
What’s covered
- Laboratory and other scientific / research equipment
- IT equipment
- Food service equipment
- Medical equipment
- Miscellaneous office equipment
Both existing and new equipment may be covered. Once you pay the discounted program rate, you cannot be billed for overages during the life of the contract.
Benefits
- Significant cost savings over the existing provider / manufacturer (17–35%)
- One point of contact for all service calls
- Ability to use your same service providers in most cases
- Flexible billing plans
- No additional charges — once you pay the discounted program rate, no overage billing
How to get a quote and order
1 Request a quote
Email a copy of your existing maintenance contract to SU. They will respond with a quote showing your savings. If SU cannot cover the equipment or beat your current price, they will tell you right away.
2 Place the order in RealSource
Create a requisition under the vendor name Specialty Underwriters. If your equipment is still under contract with your existing provider, SU coverage begins once the current contract expires.
How to request service
Contact
Ty Demuth, Specialty Underwriters
tdemuth@su-group.com · 800-558-9910 ext. 2773
Need help? Submit a ticket through RamsCentral: VCU IT Self Service > Enter IT Portal > Submit a Request > Procurement Services. Open RamsCentral →