Buy Technology Hardware and Software

Step by Step

• Apple
• Dell
• Microsoft
• Ellucian Master Agreement (formerly Sungard Higher Education,Inc)

Apple (RamTech):

1. Apple (RamTech) Contract Pricing:

   RamTech at VCU
   Departments are encouraged to purchase Apple products from RamTech, VCU’s on-campus retail technology store. Proceeds from purchases made at RamTech support the campus store, which was created for the benefit of students, faculty, staff, and VCU departments. The store is located on the Monroe Park Campus at 930 W. Grace St., store hours are Monday-Thursday 9:00 AM - 6:00 PM, Friday 9:00 AM - 5:00 PM, closed on weekends. Departments may also shop online at ramtech.vcu.edu. As an Apple Authorized Campus Store, RamTech provides educational pricing.

   RamTech accepts departmental Banner index codes to facilitate chargeback transactions. Department chargeback transactions eliminate credit card fees and bank charges typically associated with P-Cards, thereby saving university fiscal resources.

   By eliminating the purchase order and receiving process, RamTech provides fiscal personnel the most efficient purchasing process. RamTech provides free delivery service to the Monroe Park and MCV campuses.

2. Purchase and Payment:

   In-Store

   1. Visit the RamTech on the Monroe Park Campus at 930 West Grace Street (between Harrison & Shafer Streets). Limited free parking is available in front of the store.
   2. A RamTech sales associate will assist you in locating the Apple products matched to your departmental needs.
      1. If the product you need is unavailable or out of stock, please ask a sales associate about a custom order.
   3. During checkout, provide a valid VCU ID and your department’s Banner index code for payment.

   Online “standard/in-stock” order

   1. Visit ramtech.vcu.edu.
   2. Click “Shop Our Store,” then click “For Departments”
   3. For standard configuration/in-stock purchases, click “Search Inventory” and search by item name or part number.
   4. Locate the products you are looking for, add them to your cart and click “Checkout.”
      1. If the product you are searching for is unavailable or out of stock, please proceed to inquire about a custom order.
   5. Complete the checkout process using your department’s Banner index code as form of payment

   Online “custom” order

   1. Visit ramtech.vcu.edu.
   2. Click “Shop Our Store,” then click “For Departments”
   3. Scroll to “Online Custom Orders.”
   4. To request a quote, fill out the RamTech “Custom Technology Request” form indicating all Apple items you would like to order. Please provide your department’s Banner index code as a method of payment.
   5. Once your quote is prepared, a RamTech sales associate will forward it to you; respond with your approval or list changes needed.
   6. Upon arrival of your custom order, your Banner index code will be billed.
   7. A sales associate will contact you to coordinate delivery and pickup options. RamTech provides free delivery service to the Monroe Park and MCV campuses. RamTech will obtain the recipient's signature as acknowledgment of delivery.

   Apple Contact Information:
   To obtain product information and pricing available please contact the VCU Apple Sales Representatives at RamTech:

   Rafael Wells
   Manager
   RamTech at VCU
   Email: rwells@vcubooks.com
   Phone: (804) 827-1678

   Harry Pacheco
   General Manager
   Barnes & Noble @ VCU
   Email: hpacheco@vcubooks.com
   Phone: (804) 828-1678

   Kate Escobar
   Asst. General Manager
   Barnes & Noble @ VCU
   Email: kescobar@vcubooks.com
   Phone: (804) 828-1678

Apple (VITA)

1. Contract Number and Pricing

   To access the online Apple Store for Education Institutions use the instructions below. It's simple, secure and customized for your needs.

   1. You can begin by logging in to https://ecommerce.apple.com/
      (you can bookmark this page for quick access)
   2. Choose your country
   3. To maintain a secure environment, all new users must register for access to the store. This is a simple process. Please visit myaccess.apple.com to register. You will receive a response within 24 hours.

2. Purchase and Payment

   In order to best leverage this new tool with eVA purchasing processes, please choose to become a "registered proposer". Registered proposers have the ability use a PCard to purchase inside the new Apple online store. Please make sure this aligns with VCU procurement policies and eVA requirements. After signing in you'll notice the ability to create and save carts, order by part number, and you can quickly create proposals and quotes that can be entered into eVA.

3. Apple Contact Information

   To obtain product information and pricing available please contact the VCU Apple Sales Representatives.

   Mike Garcia
   Inside Account Executive
   Apple Higher Education
   Email: mgarcia@apple.com
   Phone: (512) 985-3614

    

4. Apple Educational Video

   There is also a short video to assist you in becoming more familiar with the new features and layout of the new Apple online store at:

   HD (54.4 MB)
   SD (13 MB)

Dell (VASCUPP)

1. View Contract Number and Pricing

   The contract number is UVA845196.

   To purchase Dell computer hardware, departments at VCU can access a Virginia Association of State College and University Purchasing Professionals (VASCUPP) contract with Dell Computer.

2. Purchase and Payment

   Up to the $10,000 Departmental Delegation, orders may be purchased using a University purchase order or a P-Card may be used for orders up to $5,000. If the order is over $10,000 an eVA requisition must be sent to Purchasing for processing.

3. Dell Punchout Order Entry thru eVA

   Using the eVA Dell PunchOut catalog allows Purchasing to process the purchase order expeditiously; and since the PunchOut catalog routes the purchase order to Dell Customer Service using XML technology, transmitting the purchase order to Dell is accelerated, as well. To streamline the ordering process for Dell VASCUPP contract orders, there is a PunchOut catalog in eVA that facilitates sending requisitions to Purchasing. To access the VCU Dell PunchOut catalog, type “dell - punchout” in the Key Words search field on the add items screen of your requisition. Use the “Search” button to bring up the PunchOut catalogs and scroll down to “Dell for Virginia Commonwealth University” and click on this phrase to bring up the PunchOut catalog. At this point you may enter the requisition by either configuring the required system and obtaining a Dell eQuote or accessing an existing Dell eQuote by keying in the email address of the person at VCU that saved an eQuote. Dell builds each system based on the information in the eQuote. Please indicate in the description section of the requisition that the order is a Dell PunchOut catalog request.

   • The contract number (UVA845196)
   • Your purchasing contact name and telephone number
   • The Dell product number and configuration
   • The quantity ordered
   • The contract (discounted) unit price
   • The extended line item amount
   • The purchase order total amount
   • The quote number placed in the Supplier part ID field, and made visible to the vendor
   • The following information in the Comments, made visible to the vendor (for punchout and non-catalog orders)
     • Address line 1: Street Address
     • Address line 2: Suite, floor, or room number
     • City, State, Zip
     • Contact name, phone and email

     Please do not include the building, college, or department name, as this may trigger an invalid address error on the carrier side, which will result in their sending the package(s) back to Dell. Once a package is sent back to Dell, it cannot be re-routed back to the desired location.

4. Dell Non-Catalog Order Entry thru eVA

   Process Change: To alleviate the issue with non-catalog orders and CVV numbers, Dell is revising its order dispatch method within Ariba from “email” to cXML PO’s.

   What is a Non-Catalog Order?
   Generally, these are orders that originate from a quote developed by your Dell Account Team. These quotes are often emailed to the requestor to generate an order requisition within eVA.

   How to Enter a Non-Catalog Order Within eVA:

   1. What You’ll Need: Dell Sales Quote Number listed on your sales quote from your Dell Account Team

      

   2. From the eVA screen for Non-Catalog Orders:
      Enter the Dell Quote Number (from this example, 300019341347.1) in the Supplier Part Number Field
      

   Important Note: The quantity should be entered as “1”, as you are ordering ALL items contained within the quote. IF you need the quantity ordered to match the quantity received, best practice is to ask your sales team to provide a quote for a quantity of “1”. Thru this method, you can set the order quantity as needed. Remember, you are ordering the quote, not the individual items listed within the quote. Enter the subtotal listed on the quote as the price. Any applicable sales tax or delivery fees should not be included in the subtotal.

   Reference Example:

   • Your Dell sales rep sends you a quote with 5 latitude systems and 2 monitors. You decide you need to order 7 systems and monitors instead of 5. You enter your quote number and set your order quantity as 7.

     • Result: Order is received at Dell for 7 x 5 (5 was the quantity in the quote) = 35 systems and 50 monitors!

     • Best Practice: Have your sales rep send you two quotes at quantity 1 for the items needed. You set your order quantity to the required amount as each quote was set to 1.

   • You ask your Dell sales rep to quote a Desktop system for a new employee. Your Dell sales rep sends you a quote for 1 Desktop system. Before ordering, 3 new employees are hired needing the same system. You enter your quote number and set your order quantity as 3.

     • Result: No issues! Because the quote quantity was “1”, you can enter your required quantity as 3 and expect to receive 3 systems.

   Remember, Dell utilizes a quote based system, not a part number or a SKU when it comes to receiving orders. So much of Dell’s product is customizable, making the quote process a vital step to receiving the right product with the right configuration.

5. Dell Contact Information

   VCU sales representatives
   Gabe Cano
   Account Manager - Inside Sales
   Dell|EMC - Preferred Public Accounts | Education | State and Local
   Office +1.512.513.8975
   Fax +1.512.283.0513
   Toll free +1.866.537.0706 x 5138975
   gabe_cano@dell.com

   Randall Taylor
   Account Executive – Outside Sales
   Dell EMC | Virginia Public
   Mobile: 804.564.6004
   randall.taylor@dell.com

Microsoft (VITA)

1. View Contract Number and Pricing

   The contract number is VA-070907-SHI.

   Departments at VCU can access the Virginia Information Technologies Agency (VITA) Microsoft Education Select Master Agreement for Microsoft licenses and media. Licenses are available for desktop applications, operating systems and server applications. If required, media and documentation may be ordered in addition to licenses.

   The Microsoft Education Select Program provides access to the most current version of MS Office or MS Office Professional. To license earlier versions of Office or Office Professional, purchase the software assurance license. With the software assurance license, you purchase the right to upgrade the existing license to the most current version, or downgrade to a lower version of same product.

   The contractor for the State Microsoft Academic Select Agreement is Software House International (SHI). To obtain a price quote, please email or call the SHI sales team.

   A license must be purchased for the number of computers that run the software. To load the software on a computer, purchase the CD for the license from the price list. Only one set of media is required for any number of licenses. To load the software from a single set of media on multiple computers, a Select Product Key is required. SHI shall email an order confirmation for the number of licenses purchased and the VCU Select Product Key to the VCU email address on the purchase order. Contact the SHI account representative if you do not receive an email within three to five days after placing the order. In rare circumstances you may need to contract the VCU Agreement Technical Administrator, Buddy Bishop, to obtain the Select Product Key or to request permissions for the Volume Licensing Service Center (VLSC) at (804) 827-5154 or iebishop@vcu.edu.

2. Purchase and Payments

   All purchase orders must include the following information. Departments using the Corporate Purchasing Card to pay for the purchase must verbally provide the same information to the SHI sales representatives:

   • The Contract Number VA-070907-SHI
   • Your purchasing contact name, telephone number and email address
   • Microsoft product number and description (from the appropriate price list)
   • Quantity ordered
   • Contract (discounted) unit price
   • Extended line item amount
   • Purchase order total amount

3. Microsoft Contact Information

   Higher Education Contact Information for the Microsoft Contract
   *For Healthcare and Medical Center related requests please contact HealthcareTeamEast@SHI.com

   Email requests for quotes to virginiaEDU@shi.com
   Software House International
   290 Davidson Avenue
   Somerset, NJ 08873

   Sales Information - Higher Education

   John C. Dellinger
   SHI
   Account Executive- South VA EDU
   John_Dellinger@shi.com
   Mobile: (757) 510-6500
   www.shi.com

   Inside Sales Partners
   Lucas DiStefano
   Derek Viemann
   virginiaEDU@shi.com
   Phone: 888-744-4084

Ellucian Master Agreement (Banner)

The master agreement is a term contract for the purchase of Banner software, maintenance and IT services. The use of the Ellucian (formerly Sungard Higher Education, Inc.) master agreement is limited to the Commonwealth of Virginia institutions of higher education named in the contract.

• Ellucian 2017 Master Agreement (PDF)