Buy Express Mail and Delivery Services

Step by Step

• VPL (Vantage Point Logistics) - Inbound Freight Savings Program
• FedEx
• UPS

VPL (Vantage Point Logistics) - Inbound Freight Savings Program

Procurement Services has partnered with Vantage Point Logistics (VPL) to implement a program designed to reduce shipping costs on VCU purchases from certain pre-designated vendors. VPL will arrange for vendors to send all of their shipments via VCU’s FedEx account, with its low contracted rates, rather than the vendor charging its normal higher shipping rates. This process has minimal impact on VCU departments, as all ordering procedures remain the same as before and no modifications to the purchase order are needed. VPL will invoice VCU electronically for the FedEx shipping charges, using FedEx's contracted rates.

For information concerning the VPL program, please contact Procurement Services.

FedEx (NASPO Contract)

1. Set up a FedEx Account

   Existing Customers: Contact Bill Linkin (whlinkin@fedex.com) or Kaleena James (kaleena.james@fedex.com) if you have any questions about your existing account.

   New Customers: A new account may be established under the FedEx NASPO contract by completing the application and emailing it to StateGOV@FedEx.com. It takes approximately four (4) to seven (7) business days to establish a new FedEx account and you will receive a confirmation email from FedEx..

   Transfer to a another VCU department
   Individuals who transfer to another department should establish a new “User ID” and link the new “User Id” to the applicable VCU account number.

   Account information may be corrected by:

   1. Sending an email to: StateGOV@FedEx.com; or
   2. Calling the Government Hotline (800-645-9424)

2. View Contract Number and Pricing

   Contract Number: NASPO/University of Virginia Master Agreement #MA454
   View FedEx pricing here.
   View Current Fuel surcharge Information. Fuel surcharge is subject to change on a monthly basis.

3. Ground Service vs Air Service

   It is more economical to ship using ground services. FedEx provides next day service to Virginia and 1-2 day service to locations in the eastern part of the United States. The map on the FedEx site provides information on transit days for ground services.

   To obtain ground service, you must establish a user Id and password at http://www.fedex.com/us/. Once logged in, go to Ship - Prepare Shipment to generate a label and schedule a pick up. A ground pick up will be made the next business day.

   For assistance, contact Tech Support (1-877-339-2774).

4. Purchase and Payment

   The use of a P-Card is required for all express delivery purchases. To make a purchase with your P-card please complete the following steps:

   1. Establish the account with your P-card by contacting the FedEx Billing Hotline (800-622-1147); ensure your FedEx account information is updated to reflect the current P-Card expiration date (FedEx cannot process a P-Card order if the P-Card is expired).
   2. Individuals can download invoices that include the shipment details for reconciliation / charge backs, and pay invoices online with their P-card through FedEx Billing Online. The following link includes a demo and the ability to register for this option (as a security measure, you may be required to provide your last 2 FedEx invoice numbers). The “Ground Service” login can be used for the FedEx Billing Online login. For assistance, contact Tech Support (1-877-339-2774) and select the prompt for FedEx.com.

5. Track a Shipment

   FedEx InSight, through fedex.com, provides users with real-time shipment visibility so you can manage shipments more efficiently. InSight is available to all customers free of charge. Locate InSight on fedex.com from the 'Track' tab or directly at www.fedex.com/insight.

6. FedEx Contact Information

   For general information or to schedule a pick up, please call: 1-800-Go-FedEx (1-800-463-3339)
   For International Customer Service, please call: 800-247-4747
   For billing questions, please call: 800-645-9424 or email StateGOV@FedEx.com
   For technical support, please call: 1-877-339-2774
   For questions regarding the express and ground package delivery series, pricing and/or account information please contact:

   Bill Linkin, World Wide Account Manager
   Phone: 732-673-6130
   Email: whlinkin@fedex.com

   Kaleena James, Account Executive
   Enterprise Local Business Sales - Government
   Phone: 901-397-2918
   Email: kaleena.james@fedex.com

UPS (State Contract)

1. Set up a UPS Account for your department.

   1. Fill out the new account registration form UPS Enrollment Form.
   2. Email your completed form to state@ups.com

2. Customer Service

   1. Send an email to mbracken@ups.com for answers to account questions, contract questions, special requests, etc.

3. View Contract Number and Pricing

   Contract Number: E194-103735
   View UPS pricing here.
   Visit State Contract Site for additional information.

4. Purchase and Payment

   The use of a P-Card is required for all express delivery purchases. The P-Card can be easily utilized to automatically have the weekly UPS invoice billed to the card. You'll still receive a weekly invoice from UPS for reference.

5. Track a Shipment

   Track a shipment with the UPS tracking link. UPS Quantum View Manage can be used for a shipper to see all shipments for the past 45 days.

6. Contact UPS at 1-800-877-1497 for general inquiries.