Purchasing provides assistance to departments in addressing contract administration issues with vendors. University departments are responsible for administering contracts that have been established for their use. Departments must monitor the contractor’s performance to ensure that the contractor provides the required goods and/or services in accordance with all of the applicable terms and conditions of the contract. If departments encounter problems that cannot be resolved directly with the Contractor, then they should contact Purchasing for assistance in resolving the problem.
Purchasing takes the vendor complaints very seriously in an effort to ensure the best goods and services for users. Department input is a valuable tool and helps identify and document poor vendor performance that may result in Purchasing debarring the vendor from doing business with the University. Purchasing has established a process for handling complaints. All complaints must be sent to University Purchasing. The purchasing staff will review the complaint and take the appropriate action. Departments should not send complaints directly to the vendor.
For information regarding the department’s role and responsibility in Contract Administration, and information regarding reporting a complaint, please refer to Understand Contract Administration.