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Resolve eVA Integration Error Messages

Step by Step

  1. “No Vendor Match” Error Message

      1. For a Registered Vendor Order-Refer to Banner form FTMVEND to verify that the vendor exists within Banner. If the vendor does not exist in Banner, then a request must be sent to Procurement Services so that the vendor can be set up. Request they fill a substitute W9 from the vendor and email to vendinfo@vcu.edu. Please allow one business day for the vendor to be created, and then run FTMVEND again to confirm. Once the vendor has been created in Banner, resubmit the requisition. Upon approval the requisition will be assigned a new EP#.
      2. For a Non-Registered Vendor Order-Refer to Banner form FTMVEND to verify that the vendor exists within Banner. If the vendor does not exist in Banner, then a request must be sent to Procurement Services so that the vendor can be set up. Request they fill out substitute W9 from the vendor and email to vendinfo@vcu.edu. Please allow one business day for the vendor to be created, and then run FTMVEND again to confirm. Once the vendor has been created in Banner, the V# will need to be noted in the Non-Registered Vendor DUNS# box on each line item, and the order must be resubmitted. Upon approval the requisition will be assigned a new EP#.

    If the Vendor does exist in Banner and the order is to a non-registered vendor, ensure that the Banner V# is noted in the Non-Registered Vendor DUNS box for each line item, and resubmit. Upon approval the requisition will be assigned a new EP#.

  • “Fiscal Period is Closed”

    The fiscal year is incorrect. Correct the fiscal year and resubmit.

  • “Multiple Vendors Match One DUNS Order Denied” Error Message

    Vendor exists in Banner with more than one vendor record. Select the Bypass Integration check box, and resubmit.

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